177 Mental Toughness Secrets of the World Class
“Mistakes are viewed as failures by amateur thinkers. The aggregate cost of workers hiding their mistakes out of fear of reprisal runs well into the billions of dollars each year. Professional thinkers see mistakes in a totally different light. They see mistakes as a company asset, to be recorded and duly avoided in the future. The real cost is not the mistake itself, but in the lack of reporting and recording the mistake so it could be avoided in the future. The great ones know the only way to avoid making mistakes in business is to stop coming up with new ideas. The pros embrace mistakes; they are a sign the organization is pushing forward and forging into uncharted waters.
Champions know the secret to mistake management is to drive the fear of reprisal completely out of the organization. They reward people for sharing their mistakes with the entire company, so the mistakes will not be repeated. The great leaders know the future belongs to the individuals and organizations which can bring about and adjust to rapid change in a permanent white water world, while simultaneously encouraging the team to open up and share both failures and successes.”
ACTION STEP FOR TODAY:
“Encourage your subordinates to share mistakes with you and your team. Reward them for being forthcoming. On a scale of 1 to 7, 7 being most progressive, how progressive are you when it comes to mistake management?”
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Quotes from: Steve Siebold, 177 Mental Toughness Secrets of the World Class (Hong Kong: London House, 2005), page 109.